Wrap time, after-call work, post-call processing – these some of the names for the important bit of one’s energy once a call has ended once the advisor can update the system a problem caller’s resolution, next steps, details or order notes. Suggested also need various other some outbound calls or send emails during this time for progress the caller’s resolution. In our previous articles on ‘Balancing Customer Service and Efficiency’ we discussed how important it is to be sure this time will be used properly, and that advisors are not pressured into ‘doubling up’ this time as ‘ready’ perhaps worse, going along with the greeting of the following call whilst still typing up the notes of past.
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Finally, various other based-on-a-video-game news, Sony Pictures is planning to remain its “Resident Evil” film franchise using a fifth installment set for release November. 14, 2012. The series’s previous entry “Resident Evil: Afterlife”grossed about $60 million domestically but pulled inside $236 million overseas – more than double the overseas gross for 3rd workout film.
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